TERMS AND CONDITIONS
- PLATFORM OVERVIEW
The Platform is an online e-commerce website founded by a group of pet lovers as a pet care startup that provides best in class pet care services. The Platform is dedicated to offering high-quality services for all pets’ everyday needs, such as veterinary care, pet supplies, and boarding. The Platform’s purpose is to provide an online marketplace where different companies, vendors, and partners can offer their general utility pet-care services. Before listing each service, the Platform conducts a screening/review of its qualifications to verify the Partner’s service features.
- ACCEPTANCE OF TERMS AND CONDITIONS
These Terms & Conditions, as well as any other Policies, Statements, or Information that may be posted on this website (hereinafter referred to as “Tailsway,” “Website,” “We,” or “Us”), as modified or amended from time to time, constitute a legally binding agreement between the Company and You (hereinafter referred to as “You,” “End User,” “Your,” Buyer, or “Customer”). You agree to be bound by these terms and conditions if you access, use, or make purchases from the website or any future website run by the business. In addition, the terms and conditions that apply to such services or merchants will also apply when you use any current or future services provided by the company, visit or make a purchase from any business connected to the company, or from third-party vendors, whether or not such vendors are listed on the site. In the event that these.
- conditions conflict with such recommendations and conditions, those guidelines and conditions will take precedence. Regardless of how you subscribe to or use our products or services, you agree that you have read, understand, and are bound by the Terms and Conditions by using any of our products or services or by subscribing to any of them. You must not subscribe to or use our services if you do not wish to be bound by the terms.
At any time and in its sole discretion, Tailsway reserves the right to modify, adapt, vary, amend, or otherwise change all or any of its Terms & Conditions. While Tailsway will give users proper notice of any such changes , revisions, adjustments amendments, or alterations, it is the user’s responsibility to stay informed about any changes. In no event may Tailsway be liable for such modifications. The User acknowledges that the terms and conditions for using the services on Tailsway may vary from time to time and agrees to follow by any applicable regulations, policies, guidelines, and terms and conditions.
You are given a restricted licence by Tailsway to use the website and services for your own personal purposes.
following behaviours are prohibited because they constitute website misuse:
● Any content on the internet, intranet, extranet, database, archive, or compilation may not be republished, archived, or retained. None of the content may be used for commercial purposes.
● You agree not to reverse engineer, decompile, or disassemble any software or other products or processes available through the website, nor to add any code or products or manipulate the content in any way that would impair the user’s experience.
● You are not permitted to use the website in any way that violates the law or interferes
with other people’s ability to access it or use it.
● Any information or other materials that violate or infringe on Tailsway’s copyrights, patents, trademarks, trade secrets, logos, or other intellectual rights may not be distributed in any way.
● Any information supplied on this website may not be copied, modified, distributed, displayed in whole or in part, published, or used for any other commercial purpose.
● .Furthermore, you acknowledge that your use of the website shall not involve the use of any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancel bots, spiders, Trojan horses, or other harmful code of properties.
● Any use of the website for the advantage of another company is not permitted.
● Posting unsolicited promotional or commercial content is not permitted.
● We expressly disclaim all responsibility for any damage or harm caused by downloading files from this website to your computer, software, or data.
Only those who are able to legally bind contracts under the Indian Contract Act of 1872 are permitted to use this website. The Indian Contract Act, 1872 prohibits the use of this website by those who are “incompetent to contract,” including children, insolvents who have not been dismissed, etc. Minors under the age of 18 are not permitted to use the Service, and Tailsway.in reserves the right to suspend or expel any user for any reason at any time. You may not purchase any things from the Website if you are a minor, that is, if you are under the age of 18. If you’re a minor and want to buy something from the Website, your parents or legal guardians may do so. Users are only allowed to have one account. Maintaining multiple accounts constitutes fraud on the part of the user and will result in actions being taken against such users. Users are also forbidden from trading, selling, or otherwise moving their Tailsway.in accounts to another person. You are not permitted to use the Service or the Site if you are ineligible. Any disagreement resulting from activities taken by a third party using the account or email you gave the company, or from charges put on your credit card by a third party, are not the Company’s responsibility in any way. You warrant that you are of legal age to establish a binding contract and that you are not a person who is prohibited from receiving services under Indian law in exchange for your use of the Site. Additionally, you consent to updating the information on the Site’s registration form with true, accurate, current, and complete details about yourself. Tailsway.in reserves the right to
suspend or terminate your account and prohibit any and all current or future use of the Site if any information you provide is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if Tailsway.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete (or any portion
thereof). If you use the Site, you are in charge of protecting the privacy of your account and password, whether it is being used by an adult or a child from your family, friends, or other connections. Furthermore, you acknowledge that you are accountable for any account activity, and that the Company will not consider any claims that your account has been abused by a
friend, family member, third party, or anyone else. As a result, we urge you to log out of your account at the conclusion of each session. You consent to immediately alert Tailsway.in of any unauthorised use of your account or any other security lapse. In its sole discretion, Tailsway.in maintains the right to reject service, delete or modify content, and terminate accounts. If you are a business entity, you warrant that the business entity has given you the necessary permission to accept these terms and conditions and that you have the power to bind the business entity to them.
- PRODUCT INFORMATION, PRICING AND PROMOTIONAL
DISCOUNTS Typographical errors could happen, despite Tailsway.in’s best efforts to offer correct product and pricing information. If a product is listed at an inaccurate price or with incorrect information owing to a pricing or product information error, Tailsway.in may, in its sole discretion, choose to either get in touch with you and ask for instructions or cancel your order and let you know about it. Tailsway.in reserves the right to alter the product’s pricing and get in touch with you via the phone number or email address you gave at registration, as well as to cancel the transaction and let you know about it. All product prices, delivery fees, and any other fees that may apply are shown in Indian Rupees (INR). All prices are up to date at the time of display, but they could change at any time without prior notice. Tailsway has taken every attempt to display the colours of our products on the website as accurately as possible. In addition, Tailsway has made sure that the dimensions, details, and
descriptions of the products provided on the website are accurately computed and reported. However, the precise measurements of each item may vary significantly due to the intrinsic properties of some materials. We provide you with discount coupons that are good for purchases made on our website. These promotional coupons may be used on all products or just a select few. Please be aware that each order may only utilise one discount code. If an order has already been placed, a discount coupon cannot be applied. The Site needs your consent to contact you with administrative and promotional emails and calls in order for you to make a transaction. Along with updates on our products and special offers, we’ll give you information about your account activity and purchases. Any promotional emails, calls, SMS, or MMS that you receive are not our responsibility in any way. The offers stated in those promotional emails, calls, SMS, and MMS are subject to change at the company’s sole discretion, and the company is under no obligation to let you know if they do. To buy any item from the Site, you must first register for an account. This is necessary so that you can easily print your orders and view your previous purchases. The Site disclaims any liability in relation to any services or goods supplied or sold by third parties. The Company gives its end users no warranty regarding the calibre, safety, usability, or any other feature of a good or service provided by a Merchant.
You agree to pay any and all relevant taxes, including but not limited to VAT/CST, service tax, GST, duties, and cessers, as well as all fees/costs/charges related to the purchase of products from us.
- ERRORS, INACCURACIES, AND OMISSIONS
Typographical errors, inaccuracies, or omissions could exist in the content on our website that relates to product descriptions, prices, special offers, promotions, transit times, and availability. We reserve the right to change or update information without prior notice and to remedy any mistakes, inaccuracies, or omissions (including after you have submitted your order). Tailsway shall have the right to refuse or cancel any orders placed for a product listed at an incorrect price, regardless of whether the order has been confirmed and your credit card charged. This right shall apply in the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information. If your order is cancelled and your credit card has already been charged for the purchase, Tailsway will offer credit back to your account right away.
- CONTRACT FOR SALE OF GOODS
Tailsway (“the supplier”) and you (“the purchaser”) are the parties to the contract. The contract’s terms and conditions are contained in the terms and conditions of this website. You attest that you have read and agree to the terms and conditions by placing an order. Payment is required when placing an order for products (unless you opt for the Cash-On-Delivery option). You will be directly taken to the secure Razorpay or PayPal website after placing an order so you can finish making your payment. Your credit card details are not saved by Tailsway. Any offer may be accepted or rejected by Tailsway at its discretion. This could be because a product isn’t in stock or for any other reason that makes it difficult for us to deliver the ordered goods. No contract is created until we confirm that we have accepted your order. The electronic contract should be given the same legal weight and effect as a written agreement that you sign.
- INTELLECTUAL PROPERTY SOFTWARE AND CONTENT
The text, illustrations, and any other works protected by a copyright are all the property of Tailsway. Tailsway is the only owner of all intellectual property used in the design, conceptualization, and organisation of this website. You are not allowed to copy any content from this website without Tailsway’s prior written consent. Any alteration, theft, translation, or production of derivative works based on website content is strictly prohibited. Taislway.com grants you a restricted licence to use the Site and the Service for your own private purposes. This licence excludes the following actions: downloading or copying account
information for the benefit of another vendor or any other third party; caching; creating unauthorised hypertext links to the Site or framing any Content made available through the Site; uploading, posting, or transmitting any content for which you do not have the necessary rights (such as material containing software viruses); and any of the foregoing actions. Any action that places or may place (in Tailsway.in sole discretion) an unreasonable or disproportionately large load on Tailsway.in infrastructure; the use of data mining, robots, or similar data gathering and extrapolation techniques; uploading, posting, or transmitting any material that contains software viruses or any other computer code, files, or programmes designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment. You are not permitted to work around any security or access control measures put in place by Taislway.com to protect the Site. Your permission or licence from Taislway.com will end immediately if you use it in an unlawful manner.
- PAYMENT GATEWAY
You must pay for all services purchased on the Website, and to do so, you will be taken to a third-party payment gateway with which we may have an agreement. In order to process the payment for your purchase, the payment gateway may also ask you for additional information. It may also charge you any additional fees for using the payment gateway that may be necessary. Debit card, credit card, net banking, UPI, and other wallet alternatives are available through the payment portal. For the purpose of any matters pertaining to payments, you shall be subject to the Terms and Conditions and other Policies of the relevant payment gateway.
- LINKS TO OTHER SITES
Links to other websites may be found on this website. Any external links are just offered for your convenience. You use such links entirely at your own risk. Links to other websites do not imply that Tailsway endorses other entities, their websites, or their products or services. Tailsway disclaims all duty for any harm you may suffer as a result of accessing any external websites, services, or other items that are connected to or from the website.
- LIMITATION OF LIABILITY
I)We are not responsible for any consequences arising out of the following events:
● If the website is unavailable or unresponsive as a result of internet connectivity issues, including but not limited to slow connections, no connectivity, or server failure;
● If you have fed inaccurate information or data, or if any data has been deleted;
● if email communication is hindered or delayed excessively;
● If any shortcomings or flaws exist in the services we manage;
● if any other service offered by Us fails to perform properly.
ii) The Website disclaims all responsibility for any mistakes or omissions made by it or for any harm done to the customer, their property, or any third party as a result of their use or abuse of the Website or any service obtained via the Website. There are no guarantees , conditions, or warranties made about the correctness, suitability, completeness, or reliability of the service or any Content or material posted on it. In the event that the Website is unavailable or malfunctions, we won’t be responsible to you.
v) No matter the mode of action or the substance of any claim, We will not, to the fullest extent permissible by law, be liable to You or any other party for any loss or damage. You realize and agree that ceasing to use the Website is your only and exclusive right in the event of a dispute with us.
vi) You will be responsible to care for your pet while utilizing veterinary services or any other services delivered to your door. You are liable for any damage your pet causes while using these services.
- GUARANTEES AND WARRANTIES
To the fullest extent allowed by law, Tailsway disclaims all warranties, representations, and guarantees (express, implied, or statutory), and we won’t be responsible for any injuries, losses,or expenses, or indirect losses or consequential damages of any kind, that you might suffer or incur as a result of your access to or use of this website or the content on or accessed through it. In addition, this exclusion of liability covers any losses or injuries brought on by any breach of contract, tortious behaviour, negligence, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorised access to, alteration of, or use of records.
Your submission of personal information to us while using Tailsway.in will be treated in strict confidence and in compliance with the all relevant laws and regulations. Please refrain from using the website if you don’t want your information sent or used in this way.
- ACCOUNT INFORMATION
To allow you to access and use particular features of our website, Tailsway may give you a password and account. Every time you use a password or other form of identification, you will be regarded as having the right to do so in accordance with the terms and conditions of this agreement. There is no requirement on Tailsway to look into the legitimacy or origins of any such access or use of the website. You agree to take responsibility for all activities that take place under your account or password and to keep your password and identification secure. You are also solely responsible for preventing unauthorised access to your computer. Any illegal use of your password or identification, as well as any other security breach or
threatened security breach, must be reported right away to Tailsway. Whether or not the person using this password and identification accesses or uses this site (including all obligations, conversations, and transmissions), you will be held completely accountable for their actions. At its sole discretion, Tailsway reserves the right to reject service, terminate accounts, and/or cancel orders, including, without limitation, in the event that Tailsway considers that the customer’s actions have violated the law or have harmed the website.
- CANCELLATION POLICY
● CANCELLATION BY Tailsway For whatever reason, Tailsway has the right to reject or cancel the order. Limitations on the number of items that can be ordered, inconsistencies or mistakes in product or pricing information, or issues discovered by our credit and fraud prevention department are a few instances that could lead to the cancellation of your order. Before approving any order, we can additionally need more proof or information. If all or any part of your order is cancelled or if
further information is needed to accept your order, we will get in touch with you. If you change your mind about placing an order after your credit card has been charged, the money will be returned to your Card Account.
● CANCELLATION BY YOU In the event that an order cancellation request is made, Tailsway maintains the right to accept or
reject it for any reason. There is a 24-hour window after the moment the order is placed for you to cancel it. According to standard business procedure, we will cancel an order and reimburse the whole money within 15 to 20 working days if we receive a cancellation notice but the purchase has not yet been completed or confirmed by us. Orders that have already been processed cannot be cancelled. Whether or not an order has been processed is entirely up to Tailsway. You consent not to
challenge Tailsway’s judgment and to accept Tailsway’s decision about the cancellation.
In the event that someone uses the Site fraudulently, Tailsway reserves the right to charge them for the cost of the items, collection fees, and other expenses that may arise. In the event that these people use the Site fraudulently or do any other illegal acts or omissions that violate these terms and conditions, Tailsway retains the right to take legal action against them.
- REDEEM VOUCHERS AND PROMOTIONAL CODE
As part of any campaign or programme, Tailsway has the right to offer or revoke limited-time vouchers and promotional codes. You should agree to the terms for these campaigns, which will be set by Tailsway at the time of the campaign.
You agree to use your best and most cautious judgment before engaging in any transactions through Tailsway and realise that you are accessing the site’s services and transacting at your own risk. We would like to hear from you if you have any complaints about the Site, any Contents, or any of these Terms and Conditions. However, quitting utilising the website is your
only option legally. Your usage of the Site is not guaranteed by Tailsway.
rights (including intellectual property rights) of another person.
- FORCE MAJEURE
We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.
- GOVERNING LAW, JURISDICTION AND DISPUTE
RESOLUTION This website is managed and controlled by Tailsway from its registered office in Delhi. The laws of India shall govern the interpretation and application of these Terms & Conditions (as well as any additional rules, policies, or guidelines incorporated by reference). The sole and exclusive jurisdiction of the relevant Courts located in Delhi, India will apply to any
dispute arising under or relating to the terms, contents, your use of the website, or items or services bought via the website or with Tailsway. By using the website, you agree to submit to the jurisdiction and venue of the Delhi courts in any legal disputes of this nature.
- GRIEVANCE REDRESSAL
Contact the Tailsway appointed Grievance Officer with any complaints or concerns regarding the Services, access, usage, content, comments, or any violation of the Terms & Conditions. The complaint must be reported by phone at the number listed below or by email to the appropriate email address shown below. Tailsway will make an effort to address and resolve complaints as soon as possible in a satisfactory manner.
Phone no. –
Email ID –
- THE ENTIRE AGREEMENT
The whole understanding between you and the Tailsway on the subject matter of this Agreement is set forth in these Terms & Conditions, which together make up the entire agreement. Any provision of this Agreement that is determined by a court of competent jurisdiction to be defective or unenforceable will not impact the validity of the remaining sections of this Agreement, which will all continue in full force and effect. The headers in this Agreement are included purely for convenience of reference and have no bearing on how it should be read or interpreted. The User certifies that they have carefully read and comprehended all of the terms and conditions outlined above before accepting these Terms & Conditions. Note- The Agreement is published in accordance with the provisions of Sections 3 and 3-A of the Information Technology Act of 2000, which call for an electronic record to be authenticated by an electronic signature, as well as Rule 3(1) of the Information
Technology (Intermediary Guidelines) Rules of 2011, which call for publishing the terms and conditions, privacy statement, and user agreement before anyone can access or use the intermediary’s computer resource.